Terms and Conditions

We are pleased to provide the initial purchaser with a 2 Yrs structural warranty against defects in design, construction, and materials. Finishes and cover materials are warranted for one years, subject to normal wear and tear. Our warranty will not apply where there is evidence of alteration, misuse, negligence, or abuse. No warranty shall apply to COM (customer’s own material) fabrics. During the warranty period, we will repair, or, at our discretion, replace any product where we are satisfied that the product is defective. Decisions on warranties rest solely with Spec. All freight charges for items being returned for service must be prepaid by the customer. If a claim is accepted, we will gladly refund the charges incurred.

All purchase orders are subject to credit approval. For our established dealers, terms are net 30 days from date of invoice. In some instances, a deposit may be required to accompany an order. We will advise you if a deposit is required when we acknowledge your order.

All products are carefully examined before packaging for shipment. Ownership of your product passes to you upon pickup by the carrier at our factory. Upon receipt of your order, check for any physical damage to the product (even if the carton is unmarked) that may have occurred during transit. Note any physical damage on all copies of the bill of lading, and enter a freight claim with the carrier immediately. If you discover damage while unpacking, arrange for a carrier inspection immediately. Any damage, visible or concealed, must be reported to the carrier within 07 days from delivery. Our customer service department would be pleased to help you in any way during the process.

Orders are in process once acknowledged and may not be canceled without our consent. You may be responsible for work-in-process and administration costs, including labor and raw materials. Merchandise may be returned only with our clear written authorization. Freight costs for returns are your responsibility. Our product designs, processes, and materials are always under review, ensuring the best quality and value for you. We will do our best to notify you as improvements occur.

Custom orders are encouraged. Our constant design innovation and our commitment to adapting to new ideas are fueled by our customers. If you can’t find what you require, or have a unique application, simply contact us.

All products are carefully examined before packaging for shipment. Ownership of your product passes to you upon pickup by the carrier at our factory. Upon receipt of your order, check for any physical damage to the product that may have occurred during transit (even if the carton is unmarked). Note any physical damage on all copies of the bill of lading, and enter a freight claim with the carrier immediately. If you discover damage while unpacking, arrange for a carrier inspection immediately. Any damage, visible or concealed, must be reported to the carrier within 15 days from delivery. Our customer service department would be pleased to help you in any way during the process.

Orders are in process once acknowledged and may not be canceled without our consent. You may be responsible for work-in-process and administration costs, including labor and raw materials. Merchandise may be returned only with our clear written authorization. Freight costs for returns are your responsibility. Our product designs, processes, and materials are always under review, ensuring the best quality and value for you. We will do our best to notify you as improvements occur.